Transform Your Communication with Unified Inbox

Integrate all customer messages in one central hub to enhance team efficiency and provide top-notch service.

Transform Your Communication with Our Omnichannel/Unified Inbox

Our Top Benefits

One Platform - No More Lost Message

hub

Simplify Multichannel Management

Bring all messages into a single dashboard for quick access, reduced response times, and streamlined channel management.

groups

Enhance Your Team Collaboration

Assign chats with ease, share internal notes, and hand off complex issues for seamless teamwork and faster resolutions.

track_changes

Gain Deeper Actionable Insights

Filter, track, and analyze customer interactions to personalize support, improve efficiency, and boost satisfaction.

Sign up Now!

Join the Future of Customer Service Platforms Today

An All-In-One Inbox for all your needs.

Streamline Message Management

All-in-One Inbox

  • Tick sign Bring emails, chats, and social media messages together into one central dashboard.
  • Tick sign Eliminate platform-hopping to ensure all customer queries are promptly addressed.
  • Tick sign Access customer details and previews quickly to prioritize responses efficiently.

Boost Team Efficiency

Collaborative Workflow

  • Tick sign Assign conversations swiftly to team members for clear responsibility.
  • Tick sign Utilize features like canned responses, internal notes, and smart suggestions to accelerate support.
  • Tick sign Seamlessly transition complex inquiries to experts to guarantee quality resolutions.
Assign conversations within your team with the help of our Unified Inbox.
Filter and sort conversations inside the Omnichannel Inbox.

Unlock Valuable Insights

Data-Driven Support

  • Tick sign Filter and sort conversations to spotlight urgent issues and monitor performance.
  • Tick sign Access complete customer histories and related activities for informed responses.
  • Tick sign Use intelligent automation to suggest information and handle routine tasks, freeing up your team.

Sign up Now!

Join the Future of Customer Service Platforms Today

Features

Explore 25+ Powerful Features

Features

Explore 25+ Powerful Features

Competitor Price Comparison

Discover our affordable fixed pricing, covering 10 users per month.

Discover our affordable fixed pricing, covering 10 users per month.

Why Choose Us?

Less Than 1 Minute to Set Up

  1. 1 Start your free trial
  2. 2 Start exploring instantly
  3. 3 Set up your inbox
  4. 4 You are ready to go!
https://cdn.emailacademy.com/user/fc8196857fd976c14e6e00013fb08b2cfc00a38ae6911f231890072c9998cc0e/image2025_02_06_08_37_16_0200000028_08_37_22.webp

Testimonials

What Our Clients Say

Rating star icon Rating star icon Rating star icon Rating star icon Rating star icon
Rated 4.8/5 by our users
Total score:
4.8
Our team has significantly improved response times and customer satisfaction.
Mark T. - Customer Support Manager
Mark T.
Customer Support Manager

Achieve more
by doing less

70%

of customer questions resolved with AI

<1min

create business intelligence reports

10x

more insights on your customers

Sign up Now!

Join the Future of Customer Service Platforms Today

Pricing

SAAS First’s Plans

See Full Pricing

Base Plan

only $9 /Member /Month

A single plan that includes all cool customer engagement features.


  • Monthly 10 SAAS Credit included
  • Live Chat
  • AI Chatbot
  • Knowledge Base
  • Omnichannel Inbox
  • Customer Tracking
  • CRM
  • Boards / Ticket Management
  • Analytics
  • Event Tracking
  • Marketing Campaigns

Add-on

only $1.5 / SAAS Credits

Usage based add-on. We never charge you for AI chatbot.


  • 10 Conversations Started
  • 1,000 Tracking Events Saved
Start Free Trial

Book a demo

Get a Customised Demo for Your Team

  • Tick sign Tell us What You Need
  • Tick sign Customized Presentation
  • Tick sign Ask Any Questions
  • Tick sign Invite Your Team to Watch

Blog

Latest Blog Posts

See All Articles
Blog thumbnail
Customer Support 2024-09-18

Get the Most User-Friendly, Easy-to-Set-Up Inbox with our New Design at SAAS First

Csilla Fehér Csilla Fehér
Blog thumbnail
Customer Support 2024-08-16

How Omnichannel Support Improves Customer Satisfaction and Retention

Csilla Fehér Csilla Fehér
Blog thumbnail
Customer Support 2024-08-08

How We Transformed Customer Support with Our Innovative Helpdesk at SAAS First

Csilla Fehér Csilla Fehér

FAQ

The Omnichannel Inbox allows you to manage all incoming messages from various channels, including chat, email, WhatsApp, SMS, Telegram, and Facebook. This integration enables you to streamline communication, respond to customers from one platform, and never miss a message from any channel.
Yes, you can personalize your responses using custom action buttons, saved replies, and even the “Reply with AI” feature. AI can help you draft professional, brand-consistent messages in seconds, and you can customize its language and style to match the tone of your business. You can also set up automatic email templates to streamline your email responses.
You can easily view customer activity, including the websites they visited and any relevant events, directly within the Omnichannel Inbox. You also have access to detailed customer information, which helps tailor your responses. The system allows you to track related conversations and contacts, so it’s easier to understand customer needs and provide efficient support.
Yes, you can assign conversations to specific team members to ensure they are handled by the appropriate person. This makes team collaboration easier and guarantees that each support request is directed to the right person for resolution. You can also create tasks from conversations and assign them to team members in your Boards module, further streamlining workflow management.

Sign up Now!

Give users the right answer the right time