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    • Effortless Self-Service with a Smart Knowledge Base

    Complement your customer support with a well-organized, branded knowledge base.

    Effortless Self-Service with a Smart Knowledge Base

    Our Top Benefits

    Organized Knowledge

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    Structured And Organized Content

    Systematically organize knowledge into clear categories and sections so customers can find answers quickly, and you can reduce your support workload.

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    Branded & Highly Engaging Articles

    Utilize a robust WYSIWYG editor with rich formatting, multimedia support, and customizable branding to craft visually appealing, easy-to-understand articles.

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    Intelligent & Real-Time AI Training

    Update your knowledge base continually, so your AI chatbot can learn in real time, deliver more accurate answers, and instantly suggest relevant articles.

    Sign up Now!

    Join the Future of Customer Service Platforms Today

    Manage your knolwedge into categories and articles inside the knolwedge base.

    Create & Organize Effortlessly

    Knowledge Management

    • Tick sign Structure your support content with clear categories and sections so customers find answers effortlessly.
    • Tick sign Craft and update rich articles using a flexible editor that supports multimedia, then save and reuse templates.
    • Tick sign Filter and organize content by topic, customer intent, or complexity, for personalized navigation.

    Seamless Branding & Customization

    Customizable Look

    • Tick sign Tailor your knowledge base’s appearance to perfectly align with your brand by adjusting colors, logos & headers.
    • Tick sign Host your knowledge base on a custom domain to reinforce and strengthen brand consistency.
    • Tick sign Leverage real-time previews for immediate feedback, allowing you to perfect the presentation and quality.
    Customize your knowledge base to reflect your brand's identity.
    Intergrate your knowledge base with your AI Chatbot.

    Empower Intelligent Support

    Smart AI Integration

    • Tick sign Integrate your knowledge base with the AI chatbot that taps into the latest content and provides instant answers.
    • Tick sign Enable the AI chatbot to intuitively suggest helpful articles and guide users to relevant resources.
    • Tick sign Carefully manage which content is visible so the chatbot only shares the most accurate and relevant information.

    Sign up Now!

    Join the Future of Customer Service Platforms Today

    Features

    Explore 25+ Powerful Features

    Features

    Explore 25+ Powerful Features

    Competitor Price Comparison

    Discover our affordable fixed pricing, covering 10 users per month.

    Discover our affordable fixed pricing, covering 10 users per month.

    Reasons to Choose Us

    Less Than 1 Minute to Set Up

    1. 1 Start your free trial
    2. 2 Start exploring instantly
    3. 3 Set up your inbox
    4. 4 You are ready to go!
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    Testimonials

    What Our Clients Say

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    Rated 4.8/5 by our users
    Total score:
    4.8
    Since integrating this knowledge base, our support load has significantly decreased!
    Martk T. - Customer Support Manager
    Mark T.
    Customer Support Manager

    Achieve more
    by doing less

    70%

    of customer questions resolved with AI

    <1min

    create business intelligence reports

    10x

    more insights on your customers

    Sign up Now!

    Join the Future of Customer Service Platforms Today

    Pricing

    SAAS First’s Plans

    See Full Pricing

    Base Plan

    only $9 /Member /Month

    A single plan that includes all cool customer engagement features.

    • Monthly 10 SAAS Credit included
    • Live Chat
    • AI Chatbot
    • Knowledge Base
    • Omnichannel Inbox
    • Customer Tracking
    • CRM
    • Boards / Ticket Management
    • Analytics
    • Event Tracking
    • Marketing Campaigns

    Add-on

    only $1.5 / SAAS Credits

    Usage based add-on. We never charge you for AI chatbot.

    • 10 Conversations Started
    • 1,000 Tracking Events Saved
    Start Free Trial

    Book a demo

    Get a Customised Demo for Your Team

    • Tick sign Tell us What You Need
    • Tick sign Customized Presentation
    • Tick sign Ask Any Questions
    • Tick sign Invite Your Team to Watch

    Blog

    Latest Blog Posts

    See All Articles
    Blog thumbnail
    Customer Support 2024-08-08

    Top Challenges and Opportunities in Adopting Help Desk Software

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    Customer Support 2024-10-22

    The Only Live Chat that Tracks Your Visitors! Understand Your Customers Like Never Before!

    Csilla Fehér Csilla Fehér
    Blog thumbnail
    Customer Support 2024-07-23

    Why SAAS First Stands Out as a Helpdesk Solution

    Csilla Fehér Csilla Fehér

    FAQ

    You can easily organize your knowledge base by creating categories and sections. This structure allows you to logically group related articles, so it’s simple for both you and your customers to find relevant information quickly. You can also rearrange the articles and sections with a drag-and-drop feature to maintain an up-to-date, organized layout.
    Yes, our knowledge base offers extensive customization options. You can adjust the primary color, logo, favicon, and header background to match your brand’s identity. Additionally, you can customize the header, description, and footer to welcome your customers with a message that aligns with your business’s tone and style.
    Absolutely! You can enhance your articles by adding multimedia elements such as images, videos, links, and even emojis. This ensures that your customers receive the most relevant information in the format that best suits their learning preferences, whether it’s a video tutorial, a step-by-step guide, or a simple image.
    Your knowledge base is fully integrated with live chat and the AI chatbot, making it easy for customers to find relevant articles without contacting support. The AI chatbot learns from the knowledge base, so it can instantly provide the most accurate responses. If customers need additional assistance, they can be redirected to live chat or a human agent. Additionally, Google Analytics integration lets you track customer engagement and identify areas where they may need more help.

    Sign up Now!

    Give users the right answer the right time