All-in-One Help Desk For Your Customer Care

Discover a unified platform that simplifies customer interactions and boosts service efficiency.

All-in-One Help Desk For Your Customer Care

Our Top Benefits

All Your Needs In One, Unified Place

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Effortless Unified Support Experience

Integrate live chat, CRM, AI chatbot, knowledge base and many more into one cohesive system. No more switching between tools.

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Help Your Dedicated Support Team

Streamline task delegation with intuitive assignment features, AI-assisted responses, and a centralized view of customer history.

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Elevate Exceptional Customer Satisfaction

Deliver faster resolutions and personalized support by leveraging integrated customer data, intelligent automation, and self-service resources.

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Join the Future of Customer Service Platforms Today

Centralized Communication With An Omnichannel Inbox In Your Help Desk

No More Fragmented Messages

Centralized Communication

  • Tick sign Consolidate all customer interactions from various channels into one seamless interface.
  • Tick sign Simplify management and ensure every message is tracked and responded to promptly.
  • Tick sign Boost team efficiency by centralizing customer data to reduce oversight and delays.
Read More About Omnichannel Inbox

Always-On Automated Assistance

24/7 Intelligent Chat

  • Tick sign Utilize AI to provide round-the-clock responses, so your customers always receive timely help.
  • Tick sign Automate routine inquiries to lighten team workload and speed up resolutions.
  • Tick sign Continuously train and improve the chatbot to adapt to evolving customer needs and feedback.
Read More About AI Chatbot
24/7 Intelligent AI Chatbot With Your Help Desk
Knowledge Base Integration To The Help Desk

Let Your Customers Help Themselves

Knowledge Base Integration

  • Tick sign Build a rich library of articles, tutorials, and FAQs to enable customers to find answers independently.
  • Tick sign Customize your knowledge base’s look with brand-aligned colors, logos, and even custom domains.
  • Tick sign Improve satisfaction and reduce support load by offering intuitive self-help resources.
Read More About Knowledge Base

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Join the Future of Customer Service Platforms Today

Features

Explore 25+ Powerful Features

Features

Explore 99+ Powerful Features

AI Chatbot
Live Chat
Omnichannel
Personalization
Efficient Support
Data Security
AI Support
Workflow
Data Insights
Customer Service
Enhanced CRM
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24/7 AI Chatbot

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24/7 AI Chatbot

Maintain continuous support with an AI chatbot, reducing wait times and improving satisfaction.

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Customizable Chat

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Customizable Chat

Tailor live chat appearance to match your brand and create a cohesive visitor experience.

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Multilingual Support

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Multilingual Support

Support multiple languages to cater to a diverse customer base efficiently.

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Live Chat Integration

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Live Chat Integration

Implement live chat for instant customer interaction for real-time support and engagement.

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Customized Chatbot

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Customized Chatbot

Personalize chatbot interactions to reflect brand tone and meet specific customer needs.

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Omnichannel Support

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Omnichannel Support

Bring messages together from various platforms in one inbox for efficient communication.

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Custom Actions

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Custom Actions

Access quick management of customer accounts with predefined actions for efficiency.

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Predictive Insights

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Predictive Insights

Utilize AI-driven insights to predict customer needs and proactively offer solutions.

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Secure Data Handling

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Secure Data Handling

Ensure compliance with data privacy laws to protect customer information and build trust.

Competitor Price Comparison

Discover our affordable fixed pricing, covering 10 users per month.

Discover our affordable fixed pricing, covering 10 users per month.

$340
HelpDesk
$180
FreshDesk
$250
Zendesk
$190
LiveAgent
$390
Intercom
$90
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Reasons to Choose Us

Less Than 1 Minute to Set Up

  1. 1 Start your free trial
  2. 2 Start exploring instantly
  3. 3 Set up your inbox
  4. 4 You are ready to go!
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Testimonials

What Our Clients Say

Rating star icon Rating star icon Rating star icon Rating star icon Rating star icon
Rated 4.8/5 by our users
Total score:
4.8
Our business saw a 30% increase in sales thanks to the live chat for sales feature!
Mark T. - Business Owner
Mark T.
Business Owner

Achieve more
by doing less

70%

of customer questions resolved with AI

<1min

create business intelligence reports

10x

more insights on your customers

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Join the Future of Customer Service Platforms Today

Pricing

SAAS First’s Plans

See Full Pricing

Base Plan

only $9 /Member /Month

A single plan that includes all cool customer engagement features.


  • Monthly 10 SAAS Credit included
  • Live Chat
  • AI Chatbot
  • Knowledge Base
  • Omnichannel Inbox
  • Customer Tracking
  • CRM
  • Boards / Ticket Management
  • Analytics
  • Event Tracking
  • Marketing Campaigns

Add-on

only $1.5 / SAAS Credits

Usage based add-on. We never charge you for AI chatbot.


  • 10 Conversations Started
  • 1,000 Tracking Events Saved
Start Free Trial

Book a demo

Get a Customised Demo for Your Team

  • Tick sign Tell us What You Need
  • Tick sign Customized Presentation
  • Tick sign Ask Any Questions
  • Tick sign Invite Your Team to Watch

Blog

Latest Blog Posts

See All Articles
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Customer Support 2024-08-08

Top Challenges and Opportunities in Adopting Help Desk Software

Csilla Fehér Csilla Fehér
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Customer Support 2024-10-22

The Only Live Chat that Tracks Your Visitors! Understand Your Customers Like Never Before!

Csilla Fehér Csilla Fehér
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Customer Support 2024-07-23

Why SAAS First Stands Out as a Helpdesk Solution

Csilla Fehér Csilla Fehér

FAQ

SAAS First offers a comprehensive help desk solution designed to make customer support easier with live chat, an AI chatbot, and a knowledge base. It helps businesses manage customer interactions more efficiently across multiple channels, all while providing customizable features for branding, integration, and data management.
Our AI chatbot integrates seamlessly with the help desk to provide 24/7 support. It answers common customer questions automatically, based on the information in your knowledge base. If the chatbot can't resolve an issue, it can instantly transfer the conversation to a human agent so that no customer is left without support.
You can fully customize the live chat to match your brand's look and feel. This includes customizing the chat's color, header logo, message sound, and launcher placement. You can also personalize the welcome message and integrate CRM data to greet customers by name.
Our built-in CRM automatically collects customer data from live chat interactions, including demographic and behavioral information. You can filter, segment, and track customer activities, and use custom actions to manage accounts directly from the help desk interface, aiding your customer support and marketing efforts.

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Give users the right answer the right time