Help Your Customers Help Themselves with Knowledge Base
Provide 24/7 support for your customers and let them solve their problems even when your team is away. With our Knowledge Base Module, you can significantly decrease case handling time.
Provide 24/7 support for your customers and let them solve their problems even when your team is away. With our Knowledge Base Module, you can significantly decrease case handling time.
Your Knowledge Base is always there for your customers whenever they need answers to their questions. It’s available and searchable at all times.
The information is there at the right time, even before customers ask any questions. Your Knowledge Base integrates with your chat and displays the most relevant articles.
Let your chatbot know everything about your company. The AI chatbot learns every bit of information in your Knowledge Base and answers questions instantly.
Organize your articles into categories for greater transparency. Within a category, create sections to organize your articles better.Host the Knowledge Base on your own domain to further improve your brand consistency.
Write your articles with a rich text editor, where you can format your articles and include images and videos.Customize the look and feel of your Knowledge Base to match your brand needs. Select the color, logo, or favicon that you like.better train your chatbot than anything else
less workload on your support
of customers can find answers for themselves
