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Customer Support

Check Out the Cool New Features in Our Chatbot!

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Tamas Hám-Szabó profile image
 Tamás Hám-Szabó
Tamás Hám-Szabó
Author:
 Tamás Hám-Szabó
Founder of SAAS First
To ensure the highest quality, the editor used AI tools when preparing this article.
Calendar icon Created: 2025-04-24
Countdown icon Updated: 2025-04-24

Our AI Chatbot just got a major upgrade! We're thrilled to share some awesome new updates that will totally change how you interact with your customers. Here's what we've improved:

  • Neatly formatted chatbot replies
  • Simpler message management
  • More accurate communication
  • Connect with more customers worldwide

Ready to find out how these new features can help you?

Discover Neatly Formatted Replies

Ever wished your chatbot's replies looked as professional as your brand? Well, now they do! Each answer your chatbot gives now has clear headings, easy-to-read lists, and clickable links. Your users will find answers quicker and enjoy a smoother experience.

Say goodbye to long, dull paragraphs! Your customers will get eye-catching, organized answers every time.

Are you tired of dull chatbot replies? Now you can make them eye-catching.

Excited About Multimedia Integration? It's Coming Soon

Ever feel like words alone aren't enough? Soon our chatbot will share visuals and short videos directly from your knowledge base. Pretty cool, right? This makes conversations with your customers way more engaging.

Your customers won't just read answers—they'll clearly see and enjoy them too! Check back after 1-2 weeks to see this feature in action!

Let Your Chatbot Handle Message Assignments

Tired of messy inboxes and complicated workflows? Now our chatbot automatically directs messages to the appropriate teams. With upcoming updates, it'll even start sending messages directly to specific staff members.

And here's the best part - unanswered messages turn into tickets automatically (if you want to). This means clearer workflows and less stress for your team.

Clearly Share Your Availability with Our Office Hours Feature

Has a customer ever gotten frustrated because they didn't know when you'd reply? No more confusion! Now, our chatbot clearly tells customers exactly when your team is available and when they'll get a response. Customers appreciate knowing exactly what to expect, and it builds trust.

When your customers know exactly what's happening, they feel happier and more confident in your business.

This chatbot feature tells customers when your team is available and will respond.

We've Fixed Communication Issues for More Accurate Replies

Ever felt annoyed with chatbots that couldn't clearly answer your questions? We've carefully tackled various communication issues, so your chatbot now consistently answers questions. If it's not sure about an answer, it'll clearly ask for more details.

Reliable replies aren't just a dream anymore - they're happening right now! Your can read more about our AI Chatbot solution here.

Make the Chatbot Sound Like You

Want your chatbot to show off your brand's personality? Now you can easily customize its tone to match your style. Here are some personality options you can choose from:

  • Formal or funny - a serious business approach or a more playful tone.
  • Technical or empathetic - clear and factual or warm and understanding.
  • Positive and lively - bubbly, cheerful responses.

Your chatbot won't just talk—it'll sound like you too!

Decide How Your Chatbot Handles Message Transfers

Do you like having control over how your chatbot manages messages? We have a feature to help you with that! You can choose between these workflow options:

  • Neutral - Chatbot answers first, forwards to your team only if unsure.
  • Capture - Immediately forwards new leads straight to your team.
  • Deflect - Handles queries itself, with minimal team involvement.
  • Custom - Personalize message-handling exactly how you want it.

Your workflow, your choice—our chatbot follows your lead.

Choose how the chatbot manages messages, with options like Neutral, Capture, & More.

Reach More Customers Worldwide With Multilingual Support

Thinking about going global? It doesn't have to be difficult. Our chatbot now speaks multiple languages and adapts your interface to local preferences and cultures.

Multilingual support lets your chatbot easily connect you with customers everywhere.

Use Advanced AI Features Without Extra Costs

Nobody likes surprise fees—and neither do we. Now you can use advanced chatbot features without extra charges or hidden fees. Clear pricing means no stress and great confidence.

We'll be sharing more pricing details soon—but remember, we're always committed to clear, fair pricing on premium chatbot features.

Try Our Chatbot Yourself With a Free Trial

Why just read about it when you can try it yourself? Sign up right now and start your free trial. See exactly how our chatbot's upgrades can improve your business.

Check it out—you've got nothing to lose, and plenty to gain.

Ready to Upgrade Your Chatbot Experience?

Honestly? Your chatbot can be amazing—and these improvements can make that happen right away. Here's what you can expect:

  • Impress your customers with neat, attractive replies.
  • Smooth out tricky workflows with automatic message handling.
  • Showcase your brand’s personality clearly through your chatbot.
  • Easily interact with customers around the world using multiple languages.

All of these awesome updates are ready for you right now—your chatbot is about to level up big-time. Are you ready to jump in?

Tamás Hám-Szabó
Author:
 Tamás Hám-Szabó
Founder of SAAS First
To ensure the highest quality, the editor used AI tools when preparing this article.

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