Summary
In this article, you may find all the detailed information regarding the available Tone Settings you can select for your AI Chatbot, as well as how to set them. Additionally, you can learn how to use the same settings for the "Reply with Milly" feature.
Tone Settings
You can find the Tone Settings option within the AI chatbot section by clicking on the Settings option - gear icon in your Help Desk menu.
The Tone Setting is advantageous because it allows you to customize your AI Chatbot's communication style to match your branding, ensuring a consistent style for all interactions with your customers.
To fine-tune the tone of your AI Chatbot, the following customizations are available. You can choose from 3 options for each Tone Setting category:
Formality level: Casual, Neutral, Formal
Empathy Level: Low, Medium, High
Technicality Level: Basic, Intermediate, Advanced
Response Length: Short, Medium, Long
Humor: None, Mild, High
Positivity Level: Low, Medium, High
Reply with Milly settings
The same Tone settings you set up will be applied to the "Reply with Milly" feature as well.
Here you may find more information about how to set up your AI chatbot:
