Writing Messages
Once you start writing in your text box at the bottom of the middle section, you'll see the message that you will send to the recipient.
Formatting
You have several formatting options to customize your texts. For example, you can format the text in bold, italic, or underlined.
Lists
You can also add lists to your messages in the form of numbered lists and bullet points.
Headings
You can add Headings to the texts if you wish to create clear sections with a title.
Multimedia Attachments
You can attach:
- images,
- files,
- link,
- Youtube videos
- and emojis
to your message as well.
Saved Replies
You can add canned responses, templates, commonly used messages to your text field by clicking on the Saved Replies button. To learn more about the Saved Replies, visit this page.
Reply with Milly
You have the option to use AI to compose your messages, either from your Library or by simply adding a note to it. To learn more about the Reply with Milly function, please click here.
Note
You can insert notes into the conversations, which will only be visible to you and your teammates. Simply
- select the Note option on the top of the text box,
- type in your note,
- and click on Send.
Sending the Message
Once the message is ready to be sent to the recipient, you have two options to choose from:
- Send: The message will be sent to the recipient, and the conversation will remain in the Open section.
- Send and Resolve: The message will be sent to the recipient, and the conversation will automatically be moved to the Resolved section.
