Setup Incoming Emails to Your Inbox

Receive and reply to your incoming emails in your SAAS First Inbox by setting up email forwarding. This is very useful for receiving support or sale emails in the same inbox as your chat messages. This way, you can receive all incoming messages in the same Inbox. Add a new incoming email:

1. Set up an email forwarding.
2. Add your email to your SAAS First.
3. Verify your email address.

We recommend setting up all email accounts that you sue receiving customer communication, e.g., @support, @help, @sales.

Set Up Email Forwarding

To add a new custom incoming email address to your account, please go to https://app.saasfirst.com/inbox/settings/emails and click on the "+ Add custom incoming email" button.

You will see an email address displayed that starts with your unique workspace id (e.g., [email protected]). You need to forward your incoming emails to this email address.

You need to set up email forwarding in your email server. Here are a few examples of how to set up email forwarding: 

• Set Up Email Forwarding in Gmail: https://support.google.com/mail/answer/10957?hl=en 
• Set Up Email Forwarding in Microsoft 365: https://learn.microsoft.com/en-us/microsoft-365/admin/email/configure-email-forwarding?view=o365-worldwide 
• Set Up Email Forwarding in Plesk: https://docs.plesk.com/en-US/obsidian/administrator-guide/website-management/mail-settings/mail-account-settings/setting-up-mail-forwarding.65702/ 
• Set Up Email Forwarding in CPanel: https://docs.cpanel.net/cpanel/email/forwarders/ 
• Set Up Email Forwarding in GoDaddy: https://uk.godaddy.com/help/set-up-my-forwarding-email-address-7598 
• Set Up Email Forwarding in NameCheap: https://www.namecheap.com/support/knowledgebase/article.aspx/10298/2254/video-how-to-set-up-free-email-forwarding/ 

Add Your Email Address to SAAS First & Verify

Once you have set up email forwarding to your unique SAAS First Mailer email address, you need to add and assign the incoming email address to your SAAS First account by following these two simple steps:

1. Enter the email address you have set up for email forwarding, and we will email you a verification code.
2. Enter the verification code received.

As soon as the forwarding is set up and you verify your email, you will receive the incoming emails in your Inbox.