Ticket Description

How to update the description of a ticket

If you would like to make changes to the description of a ticket, as you would need to provide more information, would like to correct a mistake, or if you haven't added any description at all you can do that in the description box of the ticket editor.

To update the ticket description follow these steps:

1. Open the ticket you would like to edit
2. Click the ticket description to open the editor
   
3. In the  editor, you can 
   • Make simple text edits like applying bold italics or Underlining
   • Add numbered or bullet point lists
     
   • Change Font size
     
   • Attach:
     • Images
     • Files
     • Links
     • Videos
   • Use emojis
   
   
4. Once you are done, click Save in the bottom right corner of the editor to save your changes.