Mastering Guide for Adding an AI Chatbot to Your Website
You'll need to complete six simple steps:
Invite your team members
Check out Unanswered Questions
Improve the answers of the chatbot
Write more Knowledge Base articles
Make it visible to customers
Customize your Live Chat
Step 1: Invite your team members
Invite your team members to your workspace under the Admin section, within the Workspace.
In the Members option, just click on the Invite Team Member button and enter the email addresses of those people you want to see in your workspace.
After each email, click on Add, and when ready, click on next, and select the permissions you want to give to these members.
They can either be
owners with unlimited access,
managers with editing access,
or members with usage access to the modules.
When you're done with the setup, click on Send invite, so you can all collaborate and manage how to train and use your AI chatbot.
Step 2: Check out Unanswered Questions
Unfortunately, there can be questions the AI chatbot couldn't answer.
Check out these under the AI chatbot, in the Train Milly section under Unanswered Questions.
Once you click on any of them, the question will be asked again for the AI chatbot, and you'll be able to see whether it can answer it or not.
If you're not satisfied with its answer, edit existing articles in the relevant snippets to include the info the AI chatbot needs for answering.
Alternatively, you can write new Knowledge Base articles to train it in the Knowledge Base section.
This way, you give it more and more to learn, and its answers will be better and better.
Step 3: Improve the answers of the chatbot
If you want to further improve the answers of the AI chatbot, check the conversations in your Inbox, and if you're not satisfied with their outcomes, mark these answers by clicking on the thumbs-down button next to them and send them to the Answers to Improve section in Train Milly.
Here, you can ask these questions again, and just like before with the Unanswered Questions, you can edit the relevant Knowledge Base articles or write new ones to refine the replies. Continue with this progress until you reach the point where the AI chatbot can answer all the questions you want it to.
Step 4: Write more Knowledge Base articles
The best way to achieve this is by creating at least 50 knowledge base articles the AI chatbot can learn from.
Fill your Knowledge base with articles about your business that will help your customer support.
For example, write about common issues, usage methods, product descriptions, or anything that fits into your profile.
Within your categories, create articles by clicking on the Add article button, and don't forget to Add the articles to Milly!
Step 5: Make it visible to customers
Once you publish an external Knowledge Base, your customers will be able to find answers to their questions on their own.
You just have to activate the visibility of your articles by clicking on them, and turning on the toggle for the Visibility on the right.
To find your external Knowledge Base, go to your Settings, and you'll find the default Knowledge Base URL you can copy. Paste it in your browser and visit your external Knowledge Base!
Step 6: Customize your Live Chat
In your Inbox, under Settings, you have an option saying Chat style.
Here, you can customize your chat and make it match your brand look by changing:
color,
logos,
descriptions,
visibility,
spacing,
and icons.
Once you've customized your live chat, click on Save settings, and check out how it looks on your website!
