Getting Started with the Knowlegde Base

Welcome to the Knowledge Base Module

This guide will introduce you to the basic features, including creating your first article, setting up categories, and writing effective content. By the end of this guide, you'll be well-equipped to populate your Knowledge Base with valuable articles.

Your First Knowledge Base Article

Follow these steps to locate and explore your first pre-written article:

1. Access the Knowledge Base Module:

   • Go to the Knowledge Base Module from the left menu.

2. Locate the First Article:

   • Select "My category" by clicking on it twice.
   • Here, you'll find your first article that has already been written in the Knowledge Base.

3. Explore Formatting Options:

   • Click on the article twice to open it and explore the available formatting options.

Creating Categories in Your Knowledge Base

Organize your Knowledge Base by creating categories:

1. Navigate to Categories:

   • Click on the "Categories" option in your Knowledge Base menu.

2. Add a New Category:

   • Click on the +Add new category button.
   • Provide a name for the category.
   • Write a description for it.
   • Select an icon for the category.
   • Click on Save changes to create the category.

Writing Your First Article

Create and publish your first article with these steps:

1. Create a Section:

   • Click on the +Add new section to create a section based on the topic of your article.

2. Start Writing:

   • Begin writing your article by giving it a title, a description, and adding the main content. Use the formatting options to enhance your visuals.

3. Set Visibility and Save:

   • Set the article to "Visible" at the bottom of the page.
   • Save the changes to publish your first article in your Knowledge Base.
   

Download the Onboarding PDF

You can download the full Onboarding Guide as a PDF file here.