Where can Milly learn from?
Milly can only answer customers' questions based on your knowledge base. The more information you provide Milly, the better she performs.
Milly can learn in 2 different ways:
- From a Knowledge Base. This is the recommended way of training Milly. Write at least 50 articles in your Knowledge Base to make sure Milly can give the most accurate answers based on the information there. You can find more information on how you can write your Knowledge Base here: https://saasfirst.com/help/knowledge-base/how-to-write-a-good-knowledge-base-article.
- From any other website. You can enter your home page or sitemap, and we will crawl your pages. This method is the less advised one, as we can learn information more accurately and precisely from Help Center articles.
Library
- The information we learned from the entered sources is taken into short snippets, which can be found in the Library.
- You can also manually create new snippets here by clicking "+Add Snippet".
- Once there is information Milly has learned, you can test whether she can answer the questions related to the information in the Train Milly section. You can learn more about how you can train Milly here.
Activating Milly
- You will need a minimum of 50 pages in total from the Knowledge Base and websites to be able to activate Milly.
- All incoming chat messages will go to Milly when you activate Milly.
- You can learn more about how you can install the chat on your website here.
