What is the Help Center?
What is and how to use SAAS First's Help Center?
Written by
Tamas Ham-Szabo
I
Providing a self-help solution for customers is crucial to the success of any business. Writing and maintaining a well-documented Help Center is one of the key factors helping businesses succeed.
- Increases trust: Allowing your customers to understand better how your service works increases trust and, ultimately, your sales.
- Reduces workload: Let your customers find the information they need in your Help Center and reduce the number of requests your colleagues have to handle.
- Train AI-based chatbot: The best way to train Milly, our AI-driven chatbot, is by allowing her to learn your help articles.
SAAS First Help Center is the perfect tool for creating an essential knowledge base. Our Help Center goes beyond the average self-help directory by offering the following features:
- Search functionality: Customers can search for articles within the Help Center, in the chat, and on your website using our API.
- AI-driven responses: SAAS First is the first software to incorporate conversational AI in customer service. We use the knowledge from your help articles to answer customer questions in real-time, 24/7.
You can find the Help Center Module here: https://app.saasfirst.com/help-center/categories/.