How to assign a Task to a conversation
If a support conversation is related to a Task, such as a bug report from a client or a feature request, you can assign the conversation to the ticket so you can access it easily and refer back to it if needed.
To connect a Task to a conversation, follow these steps:
Open the Task you would like to edit
On the top right corner of the Task, click + Add field
Click Conversations
Under Related Conversations, click on +Add.
In the popup you will see the latest messages from your inbox, you can also use the search bar to find a specific conversation.
Check the box next to the conversation you would like to assign.
If you are done editing, you can close the Task to save changes.
