How to change your first and last name
If you would like to change your first and/or last name in your SAAS First account, all you have to do is click on your current picture in the bottom left corner, then click on the gear icon in the popup that appears. This will take you to your Account settings.
Here you can enter the name you would like to be changed under the First Name and Last Name options.
Once you are ready with the changes, all you have to do is click on "Save changes"
Kindly note that there is no option to hide the sender's name when responding to a customer message.